Help & Faqs
DO I HAVE TO ORDER ONLINE
Yes, as we are an online retailer you can only order online. It is fast, safe and secure. Please note once order are placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advise.
WHAT PAYMENT METHODS CAN I USE?
Fengari accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card after checkout.
- Fengari features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
DO YOU OFFER GIFT WRAPPING
We do not offer gift wrapping at this time. Is this something you are interested in? Make a suggestion to firstname.lastname@example.org
CAN I RETURN AN ITEM?
Yes! Check out our returns and exchanges page for more details on the policy.
WHAT DO I DO IF MY PACKAGE HASN'T ARRIVED YET?
You can check the progress of your item at the courier website by clicking on the tracking link sent to you via email once your item has been dispatched. Please keep in mind we require 3-5 days to process your order before it can be shipped. If your delivery is more than 4 working days overdue, please contact us at email@example.com
WHERE DO YOU DELIVER TO?
Fengari Apparel exclusively ships to the US.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your order delivered to another address. If you choose to have your order delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your order is successfully delivered.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
WHAT ARE SHIPPING TIMES AND COSTS?
- Free shipping on orders over $50
- Orders processed within 1 to 3 business days
- Ground shipping within 3 to 5 business days
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping! Please note, only one promotion/discount code is redeemable per order.
WHAT SHOULD I DO IF I'VE FORGOTTEN TO USE MY PROMOTIONAL CODE?
Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please contact us at firstname.lastname@example.org within 14 days of receipt and we will resolve this for you as soon as possible.
DO YOU OFFER A LOCAL COLLECT SERVICE?
At the present time we do not offer 'Local Collect' as a delivery service. We do give the option at checkout for you to have your order delivered to another address, so you may like your package to be delivered to a work address or to a friend's house.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN
We aim to process your return and refund for you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us at email@example.com.